Helpline (costs)
0345 603 9213
Mon - Fri 8am - 8pm
Calls to our Helpline from landlines or mobile cost the same as to an 01 or an 02 number and will generally be included in any discount schemes or inclusive call minutes. For more info, please see
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Making a Complaint

Victim Support Scotland works hard to provide support and information to anyone affected by crime. However, if you feel you would like to make a complaint, please contact our National Office by:

  • telephone on 0131 668 4486
  • email at
  • letter to 15/23 Hardwell Close, Edinburgh, EH8 9RX

To make a service complaint you will need to provide the following information:

  • name of the VSS service to which the complaint relates
  • your full name and address
  • a contact telephone number and/or email address in case further information is required
  • full details of the complaint

Your complaint will be acknowledged by a Service Manager or appropriate staff member within five working days of its receipt. They will carry out a full investigation and respond fully within 15 working days via your preferred method of contact.

Helpline: 0345 603 9213 (costs) DONATE