Helpline (costs)
0345 603 9213
Mon - Fri 8am - 8pm
Calls to our Helpline from landlines or mobile cost the same as to an 01 or an 02 number and will generally be included in any discount schemes or inclusive call minutes. For more info, please see www.ukcalling.info/cost-calling
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Making a Complaint

If you would like to make an informal complaint, please speak directly to or call your local office staff member. They will take your complaint seriously and may be able to resolve your complaint at that time.

If you would like to make a formal complaint, please contact us by letter, email, phone or in person.

There are two options you can use to contact us:

  • You can address your complaint to the regional Operations Manager of the service centre that has been helping you. Your local service centre will be happy to give you contact details of the regional Operations Manager, also listed below.
  • You can send your complaint to the national office:
    • telephone on 0131 668 4486
    • email at info@victimsupportsco.org.uk
    • letter to 15/23 Hardwell Close, Edinburgh, EH8 9RX

When you tell us about your complaint, please include:

  • the date of the issue you are complaining about
  • the service centre to which your complaint relates
  • the reason for your complaint
  • the people involved in the issue you are complaining about
  • the background to issue you are complaining about
  • contact details so that we can get back to you

Your complaint will be acknowledged by a Service Manager or appropriate staff member within five working days of its receipt. They will carry out a full investigation and respond fully within 28 working days via your preferred method of contact.

If you have trouble putting your complaint in writing or want this information in another format, such as large font or braille, please contact the national office.

 

Regional Operations Managers

Eilidh Brown
Operations Manager
Victim Support Scotland
105 Bothwell Road
Hamilton, ML3 0DW
01698 301111
eilidh.brown@victimsupportsco.org.uk

Laura Baxter
Operations Manager
Victim Support Scotland
15-23 Hardwell Close
Edinburgh, EH8 9RX
0131 322 2251
laura.baxter@victimsupportsco.org.uk

Malcolm MacBean
Operations Manager
Victim Support Scotland
Fairways House
Castle Heather
Inverness, IV2 6AA
01463 258824
malcolm.macbean@victimsupportsco.org.uk

Lauren Geddes
Operations Manager
Victim Support Scotland
Abbey House
2nd Floor, 10 Bothwell Street
Glasgow, G2 6LH
0141 404 7132
lauren.geddes@victimsupportsco.org.uk

Nicola Fraser
Operations Manager
Victim Support Scotland
9 Pentland Court
Saltire Centre
Glenrothes, KY6 2DA
01592 807094
nicola.fraser@victimsupportsco.org.uk


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